Terms & Conditions

Payment

Payment is secure through Stripe or PayPal with your credit/debit card. If you have a PayPal account you can also log in and use your PayPal balance.


Course Enrolments

Enrolments in any of our courses are confirmed via email once full payment has been received. Full payment is required upfront before commencing the course. If you believe you have enrolled in a course but have not received any emails from us, please contact us for assistance.


Extending Course Enrolment Time

We understand that life can get in the way, so under special circumstances we can extend course access for members for a reduced fee. If you need to extend the time on your course enrolment, please contact us to discuss the options.


Course Cancellation/Refund Policy

Cancellations/refunds on course enrolments are only available prior to the commencement of the course. Once the course begins and passwords are given to members, you cannot receive a refund on a cancellation. Cancellations incur a 20% admin fee, deducted from the total refund amount. Cancellations are not available for change of mind.


Conduct of Students & Members in Course Discussion Areas

At Say! Little Hen we are proud to have cultivated a warm, friendly environment that welcomes and encourages knitters to join in the conversation and community during our courses, knit-alongs and other online events.
Members are encouraged to interact with each other in the course discussion areas, located in the ‘Comments’ under each module.

Rules for posting comments & content are as follows:

  • Straying off-topic in public discussion areas is tolerated in most occasions, but members are encouraged to engage with each other privately if lengthy discussions about irrelevant subjects are to be engaged in. Say! Little Hen reserves the right to remove any content at any time without warning.

  • Comments containing political views or references in any form will not be tolerated in any instance and will be removed without warning.

  • The use of explicit or degrading language in regard to any person or subject is not tolerated within the class discussion. Any comments containing explicit language or content deemed harmful, harassing or damaging will be removed.

  • Say! Little Hen has zero tolerance for discrimination or bullying of any kind, pertaining to any person. Discrimination or bullying (including name calling) will not be tolerated in any form. Members who engage in this behaviour will have their content removed. In severe cases the offending member will be un-enrolled from the course(s) without warning.

If you feel threatened or uncomfortable with the conduct of another member please contact us via email immediately so that we can resolve the issue.


Disclaimer

While every care was taken during the preparation of the content on this site, Say! Little Hen cannot accept responsibility for the accuracy of the information or any consequence arising from it. Where opinion is expressed on this site it is not necessarily that of the publisher.

All content is subject to copyright and may not be reproduced in any form without written permission of the publishers, except in the case of a brief quotation embodied in critical articles and reviews. For permission on using photos/wording from the blog, please contact us.